Client Promise

“This client promise sets out the standards of service our clients can expect.
We welcome any feedback on your experience with MAP BioPharma.”

Christian Hill, CEO

 Our standards: we commit to...

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Putting your needs first

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Proactively achieve results

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Deal with any issues in a timely manner

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Be helpful, polite, and treat you fairly and with respect

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Ensure our staff are fully trained

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Handle all enquiries to the best of our ability

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Do what we say we will do

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Use all feedback to improve our services

Our promise: when you contact us we will…

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Provide an initial response to all queries within one working day

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Allocate a member of the team to personally deal with your enquiry

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Aim to resolve your enquiry during the first contact

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Say sorry and put it right if we make a mistake

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Use your feedback to improve how we do things

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Explain things clearly if the outcome is not what you’d hoped

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Log all details of your enquiry


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Copyright © 2020. MAP BioPharma Limited. All rights reserved.

MAP BioPharma Limited
Upper Pendrill Court, Ermine Street North
Papworth Everard, Cambridge
Cambridgeshire, CB23 3UY
United Kingdom

+44 (0) 1480 832360

 enquiries@mapbiopharma.com

MAP BioPharma Limited is a registered company in England and Wales. Company Registration Number 08209281

VAT Group Registration Number GB 292 8576 52